To lock or not to lock?

Hi there,

I trust you are now rolling with Windows 7 RC (Release Candidate).

Clinton here with some more juicy, very juicy thoughts in around the Windows 7 RC (Release Candidate). I was wondering what the buzz was all about regarding this new technology used to lock USB sticks. So I thought I would have a go at this new feature called BitLocker To Go! And this is what I came up with.

History Lesson 101

Once upon time, in the land of smoke and mirrors, when Microsoft Windows was still in NT nappies. There was a special encryption technology available to those users who knew about it and that decided not to use it in case things went bad and only was available for folders. 
This technology was called EFS (Encrypting File System).

Over a short epoch, the knights of the Windows NT table got more robust and so Windows Vista become king – for a year or so…
Its reign, although short-lived, has produced some fruit in the form of a Full-Disk Encryption Technology.

It was called BitLocker. The name, although undecided for awhile, was actually called Full Volume / Drive Encryption (Gripping!); however, the name, B.I.T.L.O.C.K.E.R, was far more gritty and noble.

Now, in Windows 7 RC, its soon be crowned successor, things have moved up a belt notch. Now, not only can this technology lock down a full drive partition but removable storage devices too.

These include:

·         USB-based hard drives

·         Flash devices

·         Other media…

This newly appointed feature is called BitLocker To Go.
Formally called BitLocker To Go
…indeed!

Finally, the story ends with a happy ever after…! No seriously, this technology is built for enterprises. Windows 7 extends this BitLocker technology and support to removable storage devices. It has started and will become a very important sentry in securing your company perimeters.

NOTE:
Windows 7 Enterprise and Ultimate editions only!

If you are still using XP or Vista, the encrypted device can still be used but in read-only mode.

What is BitLocker To Go?

BitLocker has came along and brought full disk encryption support to removable disks such as USB drives in the form of BitLocker To Go. These devices can now be protected with a passphrase and a recovery key. It is also compatible with all FAT file systems in addition to NTFS, making it compatible with existing devices.

Why I would use BitLocker To Go

 It has been estimated that at least 50,000 laptops are stolen each year in Australia – that is one every 10 minutes. Therefore, you should take extreme care in hotels, airport lounges and conference venues – thieves target places such as these.

However, you may have USB flash sticks in your laptop bag or in your luggage at any one time. So with that in mind, BitLocker To Go is designed primarily for enterprises and for users on the move.

It also provides protection to the company when there is a risk of a guest  or outside user bringing an unprotected storage device into the corporate environment – copying important corporate information with intention or not.

With BitLocker To Go enabled on the device, one can help protect sensitive corporate data in the event of loss or theft.

I must mention too that BitLocker To Go is a younger brother to BitLocker. It works independently. So you do not need to enable BitLocker on the PC, or utilize any TPM hardware, in order to use BitLocker To Go.

Group Policies used to block USB devices in an enterprise, are now superseded by using BitLocker To Go. This can take a load off the administrators.

With Windows 7 and BitLocker To Go, you can still use GPO’s to fully manage enterprise USB storage devices, but now with more control and clarity.

So isolating certain potential users, laptops or systems that are exposed to the listed risks.

Installing and using BitLocker To Go

Follow my lead >>>

1. Simply connected the removable storage device > open Computer > right-click the device > select Turn on BitLocker from the pop-up menu.

 OR,

2. Manually run the BitLocker Drive Encryption control panel to view the status of BitLocker and BitLocker To Go on all listed attached drives.

a)    Open the Start Menu.

b)    Type BitLocker into search programs and files field to find and start BitLocker Drive Encryption.

c)    Click the Turn on BitLocker link next to the drive. The wizard opens.


Finally, I must say
Windows 7 is going to work hard for your business. Supporting those smaller yet significant details in your business that you face day in and day out.

And if you haven’t got Windows 7 installed, what are you waiting for? GO NOW and download the 32bit or 64bit version (for Dual Core CPU’s).
Go to: http://www.microsoft.com/windows/windows-7/download.aspx

 


Have a great day!
J

Clinton Garbutt – Desktop Productivity Specialist
MCP, MCDST, MCTS, MCITP

DATA#3
Australia’s Integrator of the Year 

Posted in Windows 7 Desktop based items | Tagged , , , , , | Leave a comment

The greatest support tool yet!

Hi there,

I trust you have rolled with the idea to install and investigate Windows 7 RC (Release Candidate).

 

As I mentioned in my previous post, I will be bringing some interesting and supportive features that I found in Windows 7 RC during my daily workings in the OS.

My role, on a regular basis deals with Tier 2 Technical Support. And within our company we have an internal call / support logging system.  
And it often happens that users do something mysterious’ or perform an action that they cannot explain, or have completed.

The user will always try to describe what they clicked, and the screens that populated their screens with great ambiguity. And we as support workers try to work in the ABSTRACT REALM - imagining what was performed. Abstracting can be VERY tiring expecially after a long day supporting users…

So, when perusing some hidden programs in the Windows 7 RC troubleshooting sections I discovered a SUPERB tool just for this occasion. 

 

Follow my lead:  

1.      Click the Start button.

2.      Type the phrase PSR into the Search Programs and Files field.

3.      Look for and select the program link, Record steps to reproduce a problem.The Problem Steps Recorder opens. Below is some screenshot examples of this program in action. Notice how certain areas are marked in lumo green indicating activity or actions around a feature or button. Also notice how each step is time and date stamped AND described as to what the action was. Have a look >>>

 

 

Here is the groovy part of it all, and it’s simple:

Once you have asked the user to activate this program, you simple ask them to click Start Record on the options bar. (Assuming of course that support through RA is not feasible or too slow).
The user can proceed to recreate the steps and maneuvers they did previously. This of course is all recorded. But wait it get better…

The tool runs in the background screen snapping, annotating active areas clicked on by the user.
Once the procedure or issue is recreated or complete, the user then clicks Stop Record.
A short moment later the information is collated and ripped into a ZIPfile…beautiful for getting through tedious firewalls etc…well depending on policies and file size contraints.

But now you have a copy of the users actions. 

So what’s the result?

To my shock and horror – there in the zip file you will find a a .MHTML file (MHTML: Short for MIME HTML, is a web page archive format used to bind resources which are typically represented by external links (such as images, Flash animations, Java applets, audio files)
together with XML code in a single file.

So what you have essentially is a set of screenshots with XML page detailing each step of the user’s actions. All in one file!  AWESOME!
This file is date and time stamped and awaits a file title from the user.

 

The Impact: 

·         This is good for archive and report purposes, and to build priority lists based on reoccurring user events.

·         And as always from a support perspective, like Windows Remote Assistant or Live Meeting 2007 > Give Control feature, is another superb TIB (Tool in Belt) for support workers.

·         This of course has huge advantages for our support desk or those in support roles to quickly understanding what customers / users are where doing or had issues with.
 
Juicy, very juicy!

Windows 7 is looking good – Enjoy the ride!

Have a great day!

Clinton Garbutt – Desktop Productivity Specialist
MCP, MCDST, MCTS, MCITP

DATA#3
Australia’s Integrator of the Year 

 

Posted in Windows 7 Desktop based items | Tagged , , , , , | Leave a comment

Is it time to move forward?

Hi there,

My name is Clinton Garbutt. I’m a Microsoft Technology and Productivity Specialist working at Data#3.

Over the last 13 years of using Microsoft products I never thought I would never say this but I’m truly excited about Windows 7.

I wasnt sure if I was ready to move forward to Windows 7 as there are so many other applications that I have fine tuned to meet my daily support needs. But with a leap of faith and some reading and encouragement from blogs and MVP’s in the arena I decided to do it.
So I packed up my files and pushed them onto an external drive. Downloaded the 32bit version and went for it. This is how it went:

So with my system backed up,  I performed a clean, from the ground-up installation of Windows 7 RC build 7100 onto my Data#3 workstation, an older Lenovo 8289D23:

·         2.00 GB RAM

·         Dual Core 3.40GHz Processor

·         256 MB Gaming Graphics

·         149GB HDD

I was keen to see how it would perform, however I was pleasantly surprised at the speed and usage of system resources by the operating system.

Installation: The installation procedure was fast and furious – in less than 35 minutes I was back up and connected to my network. No seriously!

With very few information request prompts – the install process just got on with it and finished – but I mean FINISHED the install.
- No reboots!
- No “just one moment please…while we circumnavigate the globe in search of extra terrestrial updates and hotfixes for your new installation, or a gazillion seconds go by to configure. ”

As a Support Specialist this is great and proves to me that Windows 7 has the punch to roll out fine!
Users on networks whether home, small business to large corporates won’t be delayed or bogged down with unnecessary info prompts.
And they won’t be INACTIVE longer than it takes to drink a good sized cappuccino.

So the effortless procedure to dispose of my old Vista 32 bit partition was simple.
The screen options where few but simple to understand.
This encourages me as many basic PC users don’t understand the beginners of the build cycle.
They don’t know what to undelete, or partition, or how much to partition by. This really takes the guess work out of the process here.

This is an exciting time for Microsoft and Windows 7, with REAL productivity available to all who need it. PLUS time is not wasted…or very little!

I have more to say on this matter in up and coming posts…but right now…I’m playing in Windows 7 land!

So what are you waiting for? GO and download the 32 bit or 64 bit version ( for Dual Core CPU’s) of Windows 7 TODAY.

Go to: http://www.microsoft.com/windows/windows-7/download.aspx

Have a great day!

Clinton Garbutt – Desktop Productivity Specialist
MCP, MCDST, MCTS, MCITP

DATA#3
Australia’s Integrator of the Year 

Posted in Windows 7 Desktop based items | Tagged , , , , , , , , | Leave a comment